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Enable SLA-Icons in Views
There is a way to display the SLA-Icons in normal Views. The right class: System.WorkItem.Incident.View.SLAProjectionType under Combination classes. You can create or update existing views with this...
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Hide the extension tab
We often get the request to hide the extension tab on the incident form. This is how we did it. First we need all custom forms we created. Each customization-xml has to be edited. You need two...
View ArticleCreate Custom Notification on Incident Assignment/Reassignment
We got the request to notify the Assigned To-User on Assignment/Reassignment. First I tried to do this out-of-the-box (create incident-workflow, check assigned to field, send notification), which...
View ArticleVariables in criteria rules
The following variables are available in the criteria rules for example of the notification subscriptions: [me] – refers to the current user [mygroups] – refers to the current user’s group [now] –...
View ArticleCreate own Workspaces/Wunderbars
Travis Wright shows, how to create own workspaces. He explains it in detail and provides a *.zip-download which includes all information’s you’ll need. Find his post here:...
View ArticleSCSM Workflows are triggered and time out
Hi erverybody, today I had a SCSM installation which had problems with self created powershell workflows. There were two workflows which were triggered correctly but fail after in my case 30min with a...
View ArticleAuthoring Tool created Workflow failed with SP1
Some of our Workflows, which were created with the Authoring Tool, stopped working after the SP1-update. The Error looks like: Microsoft.EnterpriseManagement.HealthService.HealthServiceException: The...
View ArticleHow to add classes to the SCSM Allow List
Hi everybody, to sync data from SCOM to SCSM you need to import the correct management packs and also you have to put the object you want to sync to the allow list. The problem here is that in most...
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Announcements in SCSM 2012 and the Self Service Portal
Hi everybody, today I implemented a connection between the SCSM announcements(in SCSM 2012) and the Self Service Portal as Anders Bengtsson describes it in his blog article...
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Orchestrator: Handle with Pause in SLO’s
I often get the request to pause SLOs in Service Manager. The Main cause is time waiting for affected user (is in vacation, ill, or something else) or third level support. Sure there are some hacks and...
View ArticleDid you know? Extending a Class with Boolean Attribute and Default Value
Extending a class like “Domain User or Group” with a new attribute like “Notify” as bool-type and default value “true” results after importing in SCSM with “true” in every Domain User or Group object....
View ArticleSCSM Formular – Control to provide the message “This item has been changed by...
Aaron Croasmun has built a solution to eleminate the error message “This item has been changed by another user or process…” after using “OK” or “Apply” on the ticket form. “This control introduces...
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